I have a metal meter box with a locking lid. I can't get to the valve to shut off my water.
The City of Mesquite currently uses a metal meter box which is much more durable and practical than plastic or concrete boxes. The box locks to protect the city-owned meter and cut off valve. This is the industry standard in use by most communities. It is a violation of City Code for anyone to tamper with the city-owned valve, meter or line within the city right-of-way.

Section 16-6 of the City Code states "It shall be unlawful for any person to tamper with or interfere in any manner with any water meters, service mains, standpipes or any other utilities division property."

The valve located in the meter box is the property of the Utilities Division and is easily damaged by those not acquainted with its operation. Most homes have a cut-off valve belonging to the property owner located next to the foundation. In many cases these valves are difficult to locate. They are approximately 18" deep and were installed with a valve extension to ground level which eventually rusted away or broke off. Property owners may choose to excavate the valve and place a plastic valve box over it (available at any home improvement center) for ease of use in the future. Customers may call 972-216-6278 for water cut-off and reconnect at the city meter box. During normal working hours Utilities personnel can often make a cut-off or reconnect within one hour of notification. During off hours this will take longer than during normal operating hours.

Show All Answers

1. Where does Mesquite's drinking water originate?
2. Who treats the water received from Lavon?
3. What type of water facilities are located in Mesquite?
4. Who treats the wastewater in Mesquite and where is the plant located?
5. Sometimes the tap water appears white and milky. Why is this?
6. Sometimes the water is brownish or even yellow in color. Why is this?
7. Sometimes I have small particles clogging my faucets and shower head. What is this material?
8. What is the white substance left behind in the pot when we boil water?
9. What is the hardness level of the water in Mesquite?
10. Is fluoride added during the treatment process?
11. How can I obtain a report on the drinking water?
12. What about chlorine in the drinking water?
13. What about water testing?
14. I never see anyone testing at my home, why is this?
15. Occasionally I see water running and no one repairing it. Why is this?
16. How large is Mesquite's water system?
17. My water was cut off and I was not notified. Why is this?
18. Why do I see fire hydrants running and no one around? Why are we wasting water?
19. My water has an earthy or musty taste and odor. What causes this?
20. I have a metal meter box with a locking lid. I can't get to the valve to shut off my water.