Service Activation

• New Service 

• Delinquent Reconnect Service

Click here to pay water bill online

Rate Information and Billing Calculation

Water Bill Payment Options

• Bill Payment Options and Related Fees
• Leak Adjustment Request Form

The following Convenience Fees are charged for payments:

ACH (eCheck) Fee = $0.00 each.

Debit/Credit Card Fee = 2.35% of amount charged.

Utility Bill Assistance

The City of Mesquite is trying to help residents who are struggling to pay their utility bills due to the coronavirus pandemic. Mesquite bills residents for water, sewage, draining and sanitation. Residents who need help can call 972-216-6208.

Each month the City of Mesquite let’s residents know if their account is delinquent and if they are at risk of a cutoff if they don’t pay or contact the city. Due to the pandemic, the City has temporarily paused actual cutoffs of service at this time.

There are several options if you need help paying your utility bill. First, during the pandemic the city is offering longer-term payment plans. You can learn more about this option by calling the Utility Billing Office at 972-216-6208. There are also other external resources for utility bill payment assistance from local groups like Sharing Life and other Dallas County charity efforts.

Sharing Life Community Outreach

Offering financial assistance with rent, mortgage or utility bills.

• Website: www.sharinglifeoutreach.org/financial-assistance.htm 
• Phone: 972-445-7403
• Email: Clients needing financial assistance with rent, mortgage or utility bills can email their request and documentation to Beth Byrum at beth@sharinglifeoutreach.org

For other utility related services please click here.

If you have a Water or Sewer emergency please contact our 24-hour Emergency Service at 972-216-6278. Please note that online requests are not handled during weekends or holidays.