My water was cut off and I was not notified. Why is this?

The City of Mesquite attempts to notify customers of water service interruptions whenever possible. When water is cut off in an emergency situation residents are not always notified. On occasion, there is not adequate time to notify due to a water main break which is causing property damage or is a safety concern.

There are times when a water main rupture is substantial enough to depressurize the water lines in the immediate vicinity of the damage. Under this condition water is exiting the pipe in such volume that water pressure and flow cannot be maintained. The drop in pressure gives the appearance of the water being turned off even though this has not occurred.

If water service will be interrupted for only a short period of time, notification is sometimes not given. Notification in these cases takes manpower which is not available and service will be restored very soon.

Show All Answers

1. Where does Mesquite's drinking water originate?
2. Who treats the water received from Lavon?
3. What type of water facilities are located in Mesquite?
4. Who treats the wastewater in Mesquite and where is the plant located?
5. Sometimes the tap water appears white and milky. Why is this?
6. Sometimes the water is brownish or even yellow in color. Why is this?
7. Sometimes I have small particles clogging my faucets and shower head. What is this material?
8. What is the white substance left behind in the pot when we boil water?
9. What is the hardness level of the water in Mesquite?
10. Is fluoride added during the treatment process?
11. How can I obtain a report on the drinking water?
12. What about chlorine in the drinking water?
13. What about water testing?
14. I never see anyone testing at my home, why is this?
15. Occasionally I see water running and no one repairing it. Why is this?
16. How large is Mesquite's water system?
17. My water was cut off and I was not notified. Why is this?
18. Why do I see fire hydrants running and no one around? Why are we wasting water?
19. My water has an earthy or musty taste and odor. What causes this?
20. I have a metal meter box with a locking lid. I can't get to the valve to shut off my water.