The City of Mesquite attempts to notify customers of water service interruptions whenever possible. When water is cut off in an emergency situation residents are not always notified. On occasion, there is not adequate time to notify due to a water main break which is causing property damage or is a safety concern.
There are times when a water main rupture is substantial enough to depressurize the water lines in the immediate vicinity of the damage. Under this condition water is exiting the pipe in such volume that water pressure and flow cannot be maintained. The drop in pressure gives the appearance of the water being turned off even though this has not occurred.
If water service will be interrupted for only a short period of time, notification is sometimes not given. Notification in these cases takes manpower which is not available and service will be restored very soon.