Frequently Asked Questions

The City Council approved the move trash pick-up service permanently to the front of some homes early in 2024 because negotiating older, narrow alleyways is causing damage to trash trucks, fences, and ruts in alleyways - all of which are costly to repair. In addition, the Solid Waste staff has experienced many dangerous conditions in alleyways when picking up trash such as hanging branches and limbs from trees, mud, broken trash container brackets and more. These conditions make trash pick-up unsafe and costly. Switching to front driveway pickup in certain neighborhoods will make the alleys safer and cleaner, cause fewer ruts in the alleys and help trash vehicles avoid damage to fences and utilities. The change will help the City avoid spending an estimated $50 million in alleyway pavement repairs. Visit the Driveway Service webpage for more information.

No. This is a permanent change to trash service because negotiating older, narrow alleyways is causing damage to trash trucks, fences, and ruts in alleyways - all of which are costly to repair.

Visit the searchable map to find out if your home is affected by this change.

We ask that you place your trash can and recycling where crews can easily reach them on or near the driveway. This can be on your driveway or in the grass near the driveway.

Please retrieve your cans following pick up and place them against your garage or on the side of your house.

Initially, the City will not issue a fee if trash is not placed at the driveway. We will have an extensive education period to help residents adjust to the change.

No - residents have a choice on the trash can they use. The City will provide a can for a one-time $75 charge. This will recover the cost of repairs or replacement of the can.

As is the current process, the City is happy to provide support for disabled and elderly residents who cannot move their trash can themselves. Please call 972-216-6285 for assistance.

Yes. The City’s Street Division will continue to make repairs to make alleys drivable for other utility companies.  This change reduces the need for full reconstruction of alleys, but the City will still make minor repairs where needed.