News Flash

Utilities

23 Stories
Posted on: December 20, 2023

UPDATE: Utility Billing portal operational

water faucet icon

As of 4:15 p.m., the City's Utility Billing payment portal is operational now. Thank you for your patience as the City worked with the vendor to resolve the issue as quickly as possible.

Utilities
Posted on: October 19, 2023

City Manager Update

City Managers update graphic

Recently, a post on social media stated that a City of Mesquite employee recommended an annual calibration of water meters, giving the indication that new residential water meters were not accurate.  The details provided in this post are misleadi...

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Utilities
Posted on: October 2, 2023

Boil notice for Trailwinds neighborhood residents

Boiling Water

ATTENTION Trailwinds Subdivision in Kaufman County: please see this important water boil notice from Inframark Water & Infrastructure Services and Kaufman County MUD 12.

https://www.inframark.com/customers/boil-water-notices/

For 24-hour customer servic...

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Utilities
Posted on: September 19, 2023

Water rates increasing in City of Mesquite

CLEAN-WATER-IMAGE-MEDIUM

The City of Mesquite will implement a 5% increase in water rates effective Oct. 1, 2023.

The rate adjustment is due to a 9% increase in the cost of water supplied by the North Texas Municipal Water District (NTMWD) because of significant costs in the chemi...

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Utilities
Posted on: September 14, 2023

Scam alert for water customers

Real Texas Service

The City of Mesquite has been notified of a scam in which individuals are calling businesses pretending to be representatives of the City. Scammers are threatening to turn water off if the water bill is not paid, or payment is not made for a new water met...

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Utilities
Posted on: May 2, 2023

‘Leak alerts’ now available on City of Mesquite’s WaterSmart service

Cell phone showing WaterSmart features

The “leak alerts” feature of WaterSmart is now available for all City of Mesquite residents.

WaterSmart, a free online service, offers residents detailed information about how to understand and manage household water use, detect potential leaks, and get th...

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Utilities
Posted on: April 17, 2023

City of Mesquite offers WaterSmart to allow residents to track water usage

WaterSmart home page portal and mobile

The City of Mesquite has partnered with WaterSmart to offer residents detailed information about household water use.

WaterSmart is a free online service that provides tools to understand and manage water use, detect potential leaks, and get the most value...

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Utilities
Posted on: February 24, 2021

Upcoming Hearings on Statewide Electrical Blackouts

The Texas House and Senate committees will hold hearings Thursday, Feb. 25 on the statewide electrical blackouts during last week’s weather event.

Click here to submit comments to the Texas House State Affairs and Texas House Energy Resources Committees.Cl...

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Utilities
Posted on: February 21, 2021

Mesquite begins public distribution of free bottled water at 1 p.m., Feb 21

Mesquite, TX – February 21, 2021 – 9 a.m. – The City of Mesquite has received a limited supply of water for distribution to residents currently without water due to plumbing issues. The distribution will occur on Sunday, Feb. 21 at 1 p.m. in the parking l...

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Utilities
Posted on: February 20, 2021

Message from city manager

Mesquite Residents,

We appreciate your efforts to make it through the winter storm. Now that the ice is melting, we need your help. Potholes and other damage to infrastructure are common problems following ice and snow.  Please help up by reportin...

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Utilities
Posted on: February 19, 2021

Mesquite lifts boil water notice to water customers

Mesquite, TX – February 19, 2021 – 11 a.m. – The City of Mesquite has lifted the boil water notice issued on Feb. 17. The city’s pumping facilities are functioning normally.  However, increased demand on the system will impact the water supply an...

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Utilities
Posted on: February 19, 2021

Oncor: Restoration Update 2/19

Source: Oncor

As of 6:00 a.m., there are approximately 27,000 remaining outages from the cold weather and lack of generation impacts experienced earlier this week. At the peak of the ERCOT directed load shed, more than 1.3 million customers were l...

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Utilities
Posted on: February 18, 2021

Natural Gas Supply Continues to be Constrained

Source: Atmos Energy

MESQUITE, TX – Feb. 17, 2021 – As demand for energy remains at unprecedented levels due to historically cold temperatures, suppliers continue to experience challenges with supply and delivery that limit the amount of natural g...

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Utilities
Posted on: February 18, 2021

City of Mesquite Boil Water Notice Update

Feb. 18 – 11 a.m.

Our water system is now providing adequate pressure through the system. Residents are encouraged to continue boiling water until our test results confirm there are no issues with water quality.  We will provide an all c...

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Utilities
Posted on: February 18, 2021

Boil Water Notice Frequently Asked Questions

Q: Where can I get bottled water?
Some grocery stores and supermarkets are open and may have a limited supply of bottled water/jugs.
Q: How long will the water boiling notice be in effect?
City crews and the North Texas Municipal Water District (NTMWD), are ...
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Utilities
Posted on: February 18, 2021

ONCOR: Emergency Update 2/18

Yesterday, ERCOT directed Oncor and other utilities to begin restoring power previously dropped from the electric grid. As a result of the increased generation and stable demand, Oncor has since been able to cease controlled, or rotating, outages.

As of 5:...

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Utilities
Posted on: February 17, 2021

Mesquite issues boil water notice to water customers

Mesquite, TX – February 17, 2021 – The City of Mesquite is advising all water customers who live in the north and central part of the city to boil drinking water and water used for cooking until further notice. The area impacted includes residents who liv...

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Utilities
Posted on: February 17, 2021

ONCOR: Emergency Update 2/17

Source: Oncor 

There continues to be a lack of available generation, and as a result, controlled outages remain in place as directed by ERCOT. Due to lowered power demand overnight, Oncor and other utilities were able to restore some of the previo...

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Utilities
Posted on: February 16, 2021

Mesquite opens Evans Recreation Center as temporary warming center

Updated at 12:30 p.m.

Mesquite, TX – February 16, 2021 – Due to the continuation of rolling power outages, the City of Mesquite will open Evans Recreation Center, 1116 Hillcrest Street, from 11 a.m. to 6 p.m. as a temporary warming cent...

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Utilities
Posted on: February 16, 2021

ONCOR: Feb. 16, 9 a.m. Emergency Update

Source: Oncor

Due to ongoing record-low temperatures and generation, ERCOT has continued to direct Oncor and utilities across the state to drop power load through maintained controlled outages. These controlled outages are occurring across the state and th...

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Utilities
Posted on: February 15, 2021

ERCOT Instructs Utilities to Begin Rotating Outages; Conservation Remains Critical

DALLAS (Feb. 15, 2021) – Today, the Electric Reliability Council of Texas (ERCOT), the governing body that oversees the electric grid in Texas, has instructed utilities to begin rotating outages, which are controlled, temporary interrup...

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Utilities
Posted on: February 15, 2021

ONCOR: Emergency Update

The Texas power system is currently facing an unprecedented shortfall of electric generation. The Electric Reliability Council of Texas (ERCOT) has requested Oncor and utilities across the state to implement controlled power outages to reduce high demand ...

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Utilities
Posted on: February 15, 2021

Atmos Energy Offers Tips to Conserve Energy as Bitterly Cold Temperatures Arrive

SUNNYVALE, TX - Feb. 15, 2021 – Below freezing temperatures have settled in for the next several days, including the possibility of snow and ice accumulations early next week. Texas Governor Greg Abbott issued a disaster declaration in ...

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Utilities