Citizen Access Portal (CAP) - Frequently Asked Questions

Citizen Access Portal - Fire FAQs

1.         How to register for an account using the Citizen Access Portal?

2.         How to log in to the Citizen Access Portal?

3.         What documents are required for a particular permit?

4.         How to apply for a permit using the Citizen Access Portal?

5.         How to pay a permit fee using the Citizen Access Portal?

6.         How to pay for multiple invoices using the Citizen Access Portal?

7.         How to upload required documents using the Citizen Access Portal (1st submittal)?

8.         How to check the status of a permit using the Citizen Access Portal?

9.         What does the status “incomplete application” mean on the Citizen Access Portal?

10.       Why are my files different colors in the eReview Projects Section?

11.       How to check for permit comments using the Citizen Access Portal?

12.       How to upload corrected documents using the Citizen Access Portal?

13.       How to print a copy of the stamped set of plans using the Citizen Access Portal?

14.       How to schedule an inspection using the Citizen Access Portal?

15.       How to verify my schedule inspection date using the Citizen Access Portal?

16.       How to upload asbuilt plans using the Citizen Access Portal?

17.       What programs are required to use the Citizen Access Portal?


Click the underlined links for step-by-step instructions.